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News
- Author:Flora
- Source:www.mvteamcctv.com
- Release on:2017-08-02
After sell wifi cameras to your customers, are there customers feedback about offline problem? If yes, how do you solve the problem for them? Follow picture is the feedbacks of a Amazon seller's wifi camera, it seems many users meet the wifi camera offline/disconnect problems. In this post, we will talk about how to do when wifi camera offline?
Firstly, we know the Wi-Fi cameras use P2P cloud technoogy, that is the Wi-Fi cameras need connect with internet, then it can connect with cloud server. There are many networks in our surroundings, so for the first time connection, the camera need choose a gateway. And because it uses Wi-Fi wireless connection, then it needs a Wi-Fi router. So to make Wi-Fi camera online, means to make Wi-Fi camera connect with a Wi-Fi router.Here are some tips:
1.Make sure your Wi-Fi router works in 2.4GHz and camera is in this Wi-Fi
Most Wi-Fi cameras only support 2.4GHz Wi-Fi band, if your Wi-Fi router connects to 2.4GHz Wi-Fi SSID. Normmaly, our router is 2.4GHz(some wifi cameras support 5Ghz, then, users can connect them to 5Ghz wifi router).
Most Wi-Fi cameras only support 2.4GHz Wi-Fi band, if your Wi-Fi router connects to 2.4GHz Wi-Fi SSID. Normmaly, our router is 2.4GHz(some wifi cameras support 5Ghz, then, users can connect them to 5Ghz wifi router).
2.Reset Camera
On the back of the cameras, there is reset button. If your camera offline, please press and hold the reset button in 3-5 seconds, and the camera will reconnect to Wi-Fi router. If you use MVTEAM wifi cameras, after reset, you need add a new device to mobile phone app V12.
3. Try wired connection if Wi-Fi setup fails
If the camera fails to join the WiFi network, users can try the wired Ethernet connection.
MVTEAM new design H100-C6(1MP) and H100-C8(2MP) have RJ 45 port. Simply running the Ethernet cable between the camera and the Wi-Fi router. Once the camera is accessible, you can switch wired network to Wi-Fi by operating the App.
On the back of the cameras, there is reset button. If your camera offline, please press and hold the reset button in 3-5 seconds, and the camera will reconnect to Wi-Fi router. If you use MVTEAM wifi cameras, after reset, you need add a new device to mobile phone app V12.
3. Try wired connection if Wi-Fi setup fails
If the camera fails to join the WiFi network, users can try the wired Ethernet connection.
MVTEAM new design H100-C6(1MP) and H100-C8(2MP) have RJ 45 port. Simply running the Ethernet cable between the camera and the Wi-Fi router. Once the camera is accessible, you can switch wired network to Wi-Fi by operating the App.
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4. Enable DHCP and Disable MAC filter
Moreover, make sure DHCP is enabled on your router, otherwise the camera can not get IP address automatically and then join the LAN. Your router's settings will block the users to access the camera. For example, users should disable MAC filter function otherwise the camera will not be able to connect to the LAN.
Moreover, make sure DHCP is enabled on your router, otherwise the camera can not get IP address automatically and then join the LAN. Your router's settings will block the users to access the camera. For example, users should disable MAC filter function otherwise the camera will not be able to connect to the LAN.
5. Open ports if the router has firewall rules
For school and office routers, they usually have firewall rules to block certain network ports. Hence the network admin needs to login router's web admin page to open the ports.
For school and office routers, they usually have firewall rules to block certain network ports. Hence the network admin needs to login router's web admin page to open the ports.
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Other permissions
Sricam
- ACCESS_NETWORK_STATE: Allows applications to access information about networks.
- ACCESS_WIFI_STATE: Allows applications to access information about Wi-Fi networks.
- BATTERY_STATS: Allows an application to collect battery statistics
- BLUETOOTH: Allows applications to connect to paired bluetooth devices.
- BROADCAST_STICKY: Allows an application to broadcast sticky intents. These are broadcasts whose data is held by the system after being finished, so that clients can quickly retrieve that data without having to wait for the next broadcast.
- CHANGE_NETWORK_STATE: Allows applications to change network connectivity state.
- CHANGE_WIFI_STATE: Allows applications to change Wi-Fi connectivity state.
- GET_TASKS: This constant was deprecated in API level 21. No longer enforced.
- INTERNET: Allows applications to open network sockets.
- KILL_BACKGROUND_PROCESSES: Allows an application to call killBackgroundProcesses(String).
- MODIFY_AUDIO_SETTINGS: Allows an application to modify global audio settings.
- MOUNT_UNMOUNT_FILESYSTEMS: Allows mounting and unmounting file systems for removable storage.
- READ_LOGS: Allows an application to read the low-level system log files.
- RECEIVE_BOOT_COMPLETED: Allows an application to receive the ACTION_BOOT_COMPLETED that is broadcast after the system finishes booting. If you don't request this permission, you will not receive the broadcast at that time. Though holding this permission does not have any security implications, it can have a negative impact on the user experience by increasing the amount of time it takes the system to start and allowing applications to have themselves running without the user being aware of them. As such, you must explicitly declare your use of this facility to make that visible to the user.
- RESTART_PACKAGES: This constant was deprecated in API level 8. The restartPackage(String) API is no longer supported.
- VIBRATE: Allows access to the vibrator.
- WAKE_LOCK: Allows using PowerManager WakeLocks to keep processor from sleeping or screen from dimming.
- WRITE_SETTINGS: Allows an application to read or write the system settings.
- android.permission.MANAGE_ACCOUNTS
- android.permission.RECEIVE_USER_PRESENT